RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a
return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@lifestylemedicinegateway.com. Please note that returns
will need to be sent back to the distributing business or company.
If your return is accepted, the distributing business will contact you with instructions on how and where
to send your package. Items sent back without first requesting a return will not be accepted. Please note
that if your country of residence is not Australia, shipping your goods may take longer than expected
and at your cost if specified by the distributing business.
You can always contact us for any return questions at orders@lifestylemedicinegateway.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or
if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),
custom products (such as special orders or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please
get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have once you have
contacted us, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right
to cancel or return your order within 3 days for any reason and without justification. As above, your
item must be in the same condition that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once the distributing business has received and inspected your return to let you know
if the refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
info@lifestylemedicinegateway.com